PRICES The prices on the website are always the
prices applicable at the time of order and are displayed in euros. PFA reserves
the right to revise these prices depending on the season, availability and size
of the animals. Price changes only apply when the price on our website has also
been effectively adjusted. Minor changes are not communicated. Major changes are
always communicated to customers by e-mail.
PHOTOS The photos on the website are a visual
aid to make ordering easier. However, these are in no way binding as to what an
ordered animal will ultimately look like. Within a species, colours and
morphology may differ from the animal shown in the photo (e.g. juvenile plumage,
species that change colour in mating season, etc.). If the colour of the animal
does not match the one in the photo displayed on the website, this will
therefore not give rise to a refund of the delivered animal, with the exception
of animals for which a specific colour is described (e.g. albino).
ORDERING/MINIMUM AMOUNT Orders are preferably
placed via our website (http://www.pfa-trade.be). The website is adjusted to the
current stock (with a 5% error margin) and displays the correct size and price
of the animals. Different ordering methods (by telephone, e-mail, SAP...) are
also accepted. In the latter case, the order will be adjusted according to
availability. Orders are guaranteed if they reach us at the latest on
Monday before noon. Orders that arrive later are, depending on their nature,
still processed for the same week, or, if a large number of articles can no
longer be delivered (because of deliveries by external partners or preparation
of the animals), automatically shifted to the following week. The customer is
not automatically informed of this, but can of course inquire about
this.
Delivery is free from an order amount of €175 VAT excl.
(€200 for customers from the Netherlands. If the free delivery amount
is not reached, a delivery cost will be added (€15). For customers who place
their orders in multiple stages, the total order amount applies for the amount
at the time of delivery (all separate orders are added together). The customer
is made aware of this delivery cost on our website.
AVAILABILITY: The animals shown on the website
are usually available. Given the large number of references, however, this
availability has a 5% error margin. Moreover, we work with live animals. Your
order will be packed up to 1 day before delivery. In the meantime, a lot can
happen. Animals can get sick, die or be sold to customers who come to pick them
up at our premises. Animals are not specifically reserved (this is practically
impossible) unless that has been explicitly promised. We can therefore never
offer 100% certainty about availability at the time of ordering versus
availability at the time of packing. Therefore always be wary of making promises
to customers to avoid disappointments. You may always make special requests.
PFA-trade BVBA will always do its utmost to meet these requests, but with live
animals the outcome is never entirely certain.
PACKING: Fish and frozen food are packed in
polystyrene boxes. These polystyrene boxes are return boxes. If it is noted that
they do not return systematically, they will be charged. Rodents are
transported in transport boxes. Birds in wooden bird cages. These boxes and
cages must also be returned to the driver at the next delivery. Due to a lack of
space, our driver may request to leave a number of boxes at your premises until
the next delivery. When transport boxes ultimately no longer come-back
or are damaged to such an extent that they become unusable, a cost of 15 €/box
will be charged.
PICK UP: Pick up
at Passion for Animals is possible, but only on appointment. No minimum order
amount applies for pick ups. Keep in mind that we do not have everything in
stock on the site at Wommelgem. Please also inform us in advance so we can make
sure that someone is present to assist you.
DELIVERY: Belgium is always supplied according
to a fixed route schedule: Thursday: Antwerp, Flemish Brabant, Walloon
Brabant, Brussels, Limburg and Liège Friday: East Flanders, West Flanders,
Hainaut, Namur The province of Luxembourg will be added Thursday or Friday
depending on the traffic on the routes.
For customers who are on the
border of a geographical region, the fixed delivery day may differ from the
routes described above. Due to high order amounts, holidays or exceptional
circumstances, these delivery rounds may deviate from the schedule described
above.
PAYMENT: Payment is made in
such method as agreed upon, usually by wire transfer after delivery. The due
date is always stated on the invoice. When other arrangements regarding payments
are made, (e.g. cash payment to the driver), these must always be
respected. In the event of late payment, the buyer will be demanded to
rectify the payment. If payment is not made after three reminders, costs will be
charged in accordance with our invoice conditions and the file will be
transferred to a collection agency. Once the collection procedure has been
started via the collection agency, the extra costs must always be paid in
supplement to the outstanding balance. In the case of outstanding, expired
invoices, PFA-Trade BVBA reserves the right not to deliver new orders until the
balance has been paid. New payment terms can be agreed at that
time. PFA-Trade BVBA remains the owner of all delivered goods until they have
been paid. If a customer does not pay, PFA-Trade BVBA reserves the right to
retrieve the delivered animals / goods.
COMPLAINTS / WARRANTIES: Quality complaints
upon delivery must reach us within 24 hours after delivery. Please report these
complaints by e-mail (info@pfa-trade.be). Always state clearly what the problem
is and try to substantiate with clear pictures in case of death or illness. A
guarantee period of 72 hours applies to fish. Complaints that reach us before
the expiration of this warranty period will be handled under warranty in
consultation with the customer. Complaints that reach us later are not covered
by the warranty. Of course we will assist the customer with advice and
assistance, but the guarantees regarding refunds will of course expire at this
time. For rodents, the warranty period is 5 days after delivery. Animals can
be exchanged or credited within this period. After 5 days, we will determine
case by case in which way we can best provide help to the customer. Please
always send a photo by e-mail (info@pfa-trade.be) of the problem the animal is
experiencing. Refunding of animals after these 5 days is no longer possible,
unless in a number of exceptional cases (genetic defect or condition that was
reported during the warranty period). The behaviour of an animal never entails
the right to a warranty. A warranty period of 5 days applies to birds. The
animals can be credited within this period. Complaints must always reach us
within this period of 5 days. Complaints that reach us later can never give rise
to a refund of the animal. For reptiles, a warranty period of 72 hours
after delivery applies. Complaints must reach us within this period. Later
complaints can under no circumstances give rise to refunding of the animal. The
customer will of course be assisted with advice and help to try to remedy any
problems that may arise.
The customer is expected to have the
necessary know-how to take care of the purchased animals (or to inquire how to
do so). Incorrect housing of the purchased animals can never give rise to
refunds, even when this causes problems that arise within the warranty period
stated above.
If an animal has already been sold within the
guarantee period described above and has therefore already moved to the end
user, we will always examine whether the end user has also taken proper care of
the animal. Only if that proves to be the case, does the warranty period
described above remain valid, starting from the moment of delivery by PFA-Trade
BVBA to the customer in question. Any guarantee the store offers to its
customers is outside the scope of PFA-Trade BVBA's responsibility.
When
an external veterinarian is contacted, these costs can never be recovered from
PFA-Trade BVBA.
RETURNS: Animals can be returned, but this must
be reported in advance to PFA-Trade BVBA by e-mail or telephone. State the
symptoms and / or reason for return. Returned animals must be accompanied by a
health booklet (if the animal has one). Treatments are free if it concerns a
problem that was reported during the 5-day warranty period, but are charged if
the return of the animal was reported outside the 5-day warranty period.
Returning is only possible with a new delivery (our drivers cannot come to
collect animals outside of the delivery rounds).
If animals do not heal
or die during their treatment period, PFA cannot be held responsible for this.
If this happens within 5 days after delivery of the animal, this naturally falls
under the warranty period and the animal will be credited. Genetic
defects are always covered by warranty. Behavioural deviations are not covered
by warranty.
OTHER REMARKS: When
placing an order with PFA-Trade BVBA, the customer automatically agrees with
these terms and conditions of sale and therefore both PFA-Trade BVBA and the
customer must meet the conditions set out herein.
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